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If you’re having problems setting up your email in Outlook, we want to help. Choose an option below for more information or Microsoft outlook help chat provides the live support. You can follow the steps given below at your own risk which may cause loosing of outlook data files or get the experts solution from Microsoft outlook help chat by one click.

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Troubleshooting Outlook email setup

Some common problems and the troubleshooting steps for outlook email identified by Microsoft outlook help chat

Outlook isn’t syncing my messages and folders on my mail account

If you are expecting Outlook to sync existing messages and custom mail folders and they are not appearing, double-check and make sure you are using the correct account type for your account; for example, a Hotmail.com or Outlook.com address should be using Outlook.com as the account type, not Exchange or Microsoft 365.

Outlook never asks me for a password 

If you try to add an IMAP account to Outlook, for example a Gmail account, Apple account, Yahoo account, or an account from your local ISP, and you’re not prompted to enter your password, use the following steps to work around the problem. Ensure that, on the IMAP details page, Require logon using Secure Password Authentication (SPA) is Unchecked

Incoming and outgoing server settings and check for SPA

If this does not work

  1. Open Control Panel by pressing the Windows key, typing Control Panel, and selecting Control Panel from the search results.
  2. Select Mail.
  3. Select Email Accounts…
  4. On the Email tab, select New.
  5. Enter your name, email address, and then enter your password in the Password and Retype Password boxes. Then select Next.
  6. Follow the steps on screen to complete your account setup. You may be prompted to enter your password one additional time.
  7. When account setup completes, select Finish.

Automatic setup failed

If Outlook can’t find settings for your email account, or you receive an error during setup, in many cases, you can set up your account manually

Important: Manual setup isn’t possible for Microsoft 365 or Exchange server accounts unless you want to use POP or IMAP to connect to those accounts. Contact your administrator to determine if POP or IMAP access are enabled for your account.

Set up your account manually

1. Choose File. Under Account Information, choose Add Account.

Account info to set up account manually.

2. Choose Advanced options > Let me set up my account manually.

Advance option for outlook email setting manually

3. Choose POP or IMAP.

Choose POP and IMAP in advance option

4. Enter your account password, then choose Connect.

Enter the account password

5. If setup failed, choose Change Account Settings. Update the account information with the one you received from your email provider or from the POP and IMAP server name reference topic. Choose Connect.

Something went wrong message while setting up account

6. Choose Done to start using Outlook

Successful sign for account set up

Outlook keeps asking me for a password

If Outlook repeatedly prompts you for a password during setup, make sure that your caps lock isn’t turned on. Passwords are case sensitive. This can also happen if you’ve entered your username incorrectly. Your user name is your full email address, for example tony@contoso.com.

If you’ve successfully sent and received email from Outlook before, and now Outlook repeatedly asks you to reenter your password, one of two things may have happened.

  • You changed your password with your email provider, for example, Gmail, and haven’t updated Outlook.
  • Your password has expired. Many corporate email accounts have policies that require you to change your email password every few months.

To update your password in Outlook, see Change or update your email password

Note: If all the above steps is not working, then turn on the two steps verification in account security and generate app password. Copy the app password and paste it in the password field and test account setting.

I want to change my password

Your email password is stored in Outlook. However, if you want to change your password with your email provider, you’ll need to visit their website or help desk, or contact your email administrator. For example, if you have a Yahoo! account, you first have to change your password at Yahoo.com. Once you’ve changed your password with your email provider, you can update the password in Outlook.

I can’t receive new email messages

If you can’t receive new email messages, there are several troubleshooting steps you can take.

  • Look for Working Offline at the bottom of your Outlook window. Are you seeing this text, choose the Send/Receive tab at the top of the screen, then choose the Work Offline button to disable offline mode.
  • If you’re not working offline, open a web browser and see if you can browse the internet. If not, check your network connection.
  • Check your account settings against the information in our POP and IMAP server name reference.

I can’t send messages

If your messages are stuck in the Outbox or aren’t reaching their intended recipients, see Fix messages that are stuck in the Outbox below

When a message gets stuck in your Outbox, the most likely cause is a large attachment.

  1. Click Send/Receive > Work Offline.

    The Work Offline button in Outlook 2013
  2. In the Navigation Pane, click Outbox.
  3. From here, you can:
    • Delete the message. Just select it and press Delete.
    • Drag the message to your drafts folder, double-click to open the message, delete the attachment (click it and press Delete).
  4. If an error tells you Outlook is trying to transmit the message, close Outlook. It may take a few moments to exit.Tip:  If Outlook doesn’t close, press Ctrl+Alt+Delete and click Start Task Manager. In Task Manager, click the Processes tab, scroll down to outlook.exe, and click End Process.
  5. After Outlook closes, start it again and repeat steps 2-3.
  6. After you remove the attachment, click Send/Receive > Work Offline to deselect the button and resume working online.Tip:  Messages also get stuck in the Outbox when you click Send but you’re not connected. Click Send/Receive and look at the Work Offline button. If it’s blue, you’re disconnected. Click it to connect (the button turns white) and click Send All.

The Send All button in Outlook 2013

Update AOL email settings

On November 7, 2017, AOL is making changes to their email account settings to help provide a more secure email experience for customers. Use the following steps to verify your account settings to ensure you can still send and receive email using your AOL account after November 7, 2016.

If you are using Outlook for PC:

  1. Click on File > Account Settings > Account Settings.
  2. Select your AOL account from the list on the email tab and then click Change.
  3. On the POP and IMAP Account Settings box, select More Settings.
  4. In the Outgoing Server tab and make sure the box marked My outgoing server (SMTP requires authentication) is checked. If not, check the box.
  5. Select the Advanced tab and make sure that you’re using the following settings if you have an IMAP account:
    1. Incoming server (IMAP): 993
    1. Use the following type of encrypted connection: SSL/TLS or SSL
    1. Outgoing server (SMTP): 465 or 587
    1. Use the following type of encrypted connection: SSL/TLS, SSL, TLS, or Auto

If you have a POP account, your options will look a little different. Make sure you’re using these settings:

  • Incoming server (POP): 995
  • Use the following type of encrypted connection: SSL/TLS (or SSL)
  • Outgoing server (SMTP): 465 or 587
  • Use the following type of encrypted connection: SSL/TLS, SSL, TLS, or Auto

If you are using Outlook 2007:

  1. Go to Tools > Account Settings.
  2. Select your AOL account from the list on the email tab and then click Change.
  3. On the POP and IMAP Account Settings box, select More Settings.
  4. Select the Outgoing Server tab and check the box marked My outgoing server (SMTP requires authentication).
  5. Select the Advanced tab and make sure that you’re using the following settings if you have an IMAP account:
    1. Incoming server (IMAP): 993
    1. Use the following type of encrypted connection: SSL
    1. Outgoing server (SMTP): 465
    1. Use the following type of encrypted connection: SSL or TLS

If you have a POP account, your options will look a little different. Make sure you’re using these settings:

  • Incoming server (POP): 995
  • Use the following type of encrypted connection: SSL/TLS
  • Outgoing server (SMTP): 465 or 587
  • Use the following type of encrypted connection: SSL or TLS

My problem isn’t listed here

If you’re having an issue that’s not solved by one of the above options, Microsoft outlook help chat chat available for 24×7 live support assistant to fix the all kind of outlook issues.

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