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Outlook.com support categories

EmailCalendar | People & Contacts | Files & attachments | To Do | Premium | Account | Troubleshoot

Trending topics in Outlook.com

To change your Mail settings so your inbox looks and behaves the way you want it to, see Personalize your new Mail experience in Outlook.com. Also check out the Outlook.com Community forum.

Turn off Focused Inbox

  • Select gear icon to open the Settings pane.
  • Move the toggle next to Focused Inbox to off

2. Show or hide the Reading pane

  • Select  gear icon to open the Settings pane.
  • Under Reading pane, choose Show on the rightShow on the bottom, or Hide.

3.Customize or turn off Conversation view

  • Select  gear icon to open the Settings pane.
  • Under Conversation view, choose whether you want the newest messages to appear at the bottom or top of the thread. If you don’t want your messages to be organized by conversation, select Off.

4. Change your password

  • At the top of the page, select your name or account picture.
Select your name on account picture
  • Select View account > Change password.

5. Attach an email message to another message

  • In the message list, select the message you want to attach.
  • Drag the message into the message compose pane.
  • Position the mouse below the subject line and release it. The message should be attached.

6. Find an attachment in a message in conversation view

In the new Outlook.com, the default mode for viewing messages is conversation view. In this view, an email thread can include many items. If any item has an attachment associated with it, a paper clip icon appears next to that item in the message list.

To find the item with the attachment, scan the list of items in the thread. Look for the item with the paper clip next to it.

7. Create a calendar event

Currently, you can’t directly create a meeting in the new Outlook.com. However, you can create a calendar event to which you can invite people.

  • At the bottom of the page, select Calendar .
  • At the top of the page, select New event.
  • In the text box, enter a brief description of the event, including a title, date and time.
  • If you want to invite people to the event, select  View Event or More details to view the full event form. In the Invite people box, enter the names or email addresses of the people you want to invite.
  • Select Save if this is an appointment you created for yourself or Send if this is a meeting with attendees.

Outlook.com help and troubleshooting

Popular troubleshooting topics   

Unblock my Outlook.com account

Fix Outlook.com email sync issues, including sign-in problems

Troubleshoot Outlook.com email issues that trigger a “delivery failed” error

Troubleshoot known issues with shared calendars in Outlook

Reconnect my Outlook 2016 or Outlook 2013 account to Outlook.com

Fix or work around transient known issues in Outlook.com

Windows Live Mail 2012 no longer connects to Outlook.com

Outlook.com no longer supports AUTH PLAIN authentication

You can also try with virtual agent to get more help

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