Error codes,  Office errors

(Fixed) Error Code 0x80040c97 when Installing Microsoft Office and OneDrive

Microsoft Office Error Code 0x80040c97 Info:

It mainly occurs when you tried to install office or while installing office 365 and it gets failed. Error Code 0x80040c97 may occur due to the following reasons:

  • Due to the Microsoft Office system file got corrupt.
  • Previous installation had not removed properly.
  • Windows Firewall does not allow network access.
  • You may download a partial setup.

To solve Office 365 Error 0x80040c97 you may follow the below step to fix. If you follow the below steps or troubleshooting steps or processes then you may resolve this Error Code 0x80040c97.

Attention: Wrong steps may cause for your data lose. Either you may follow the provided steps to resolve the error at your own risk or allow an expert to resolve the issue with safeguard data. To get help from an expert chat with our live help support representative now.

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Steps to fix Microsoft Office 365 Error Code 0x80040c97:

Whenever if you trying to install office 365 updated version and you keep getting error 0x80040c97 it means you haven’t installed previous office 365 properly or your previous office file got corrupt. and you might be seen below the image as an error.

Something went wrong error message for office error code 0x80040c97

Some Common factor that causes Office Error 0x80040c97:

  • Pre-existing office installation files.
  • Temp and error logs files.
  • Microsoft Office file got corrupt. 
  • The Office didn’t update fully it updated partially.
  • Windows Update not installed properly. 
  • Antivirus or Windows Firewall might be blocking the Office installation.

Steps to Fix/Resolve/troubleshoot the error code 0x80040c97:

1. Repair your Microsoft Office Suite Application

Error Code 0x80040c97 will be fixed once your Microsoft Office repair tool replaces all the corrupted system files. Follow the steps below to run the repair tool to fix the error.

  1. Open Control Panel using Start.
  2. Click on Programs and select Programs and Features.
  3. Select the Office product that you want to repair.
  4. Click Change.
  5. Select Quick Repair and click on Repair. If Quick Repair didn’t fix the Error Code 0x80040c97, select Online Repair and click on Repair.

Note: If Office Repair did not fix this error code, then remove and reinstall the Office installation to fix this Error Code 0x80040c97.

2. Remove/Uninstall Microsoft Office

In case if the error persists even after running the Office repair tool, uninstall Office from your computer.

  1. Open Control Panel using Start
  2. In Programs and select Programs and Features.
  3. Select Office Suite and click on Remove.

Note: If Office installation failed or it didn’t fix the error, manual installation is required to completely remove the Office Suite.

3. Remove Office manually to fix the Error Code 0x80040c97

If the error code 0x80040c97 is re-occurring, proceed with the following steps to manually remove the Office program from your computer.

Step 1: Remove the Windows Installer packages

  1. Find the Office 16 installation folder, typically located in C:\Program Files\.
  2. Right-click the Microsoft Office 16 folder and select Delete.

Step 2: Remove the Microsoft Office scheduled tasks

  1. Open a Command Prompt window as an administrator.
  2. At the command prompt, type the following commands and press Enter after each one:

schtasks.exe /delete /tn “\Microsoft\Office\Office Automatic Updates”
schtasks.exe /delete /tn “\Microsoft\Office\Office Subscription Maintenance”
schtasks.exe /delete /tn “\Microsoft\Office\Office Click To Run Service Monitor”

Step 3: Use Task Manager to end the Click-to-Run tasks

  1. Open Task Manager.
  2. Click the Process tab
  3. If the following processes are running, right-click each one, and then click End task after you select each process.
  • .exe
  • setup*.exe

Step 4: Delete the Office files

  1. Press Windows logo key + R to open the Run dialog box.
  2. In the Open box, type %ProgramFiles%, and then click OK.
  3. Delete the “Microsoft Office 16” folder.
  4. Delete the “Microsoft Office” folder.
  5. Open the Run dialog box, type %ProgramFiles(x86)%, and then click OK.
  6. Delete the “Microsoft Office” folder.

Step 5: Delete the Microsoft Office registry sub keys

  1. Open Registry Editor.
  2. Delete the following registry sub keys:
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\ClickToRun
  • HKEY_CURRENT_USER\Software\Microsoft\Office
  • Then Delete the Office key.

Step 6: Delete the Start menu shortcuts

  1. Open a Command Prompt window as an administrator.
  2. Type %ALLUSERSPROFILE%\Microsoft\Windows\Start Menu\Programs, and then press Enter.
  3. Delete the “Microsoft Office Tools” folder.

4. Download and install Microsoft Office

  1. Sign in to your My Account page
  2. Choose Install.
  3. Click Run or the equivalent depending on the browser you’re using.
  4. When you see “You’re good to go”, click All done.

Still getting Microsoft Office Error Code 0x80040c97 then you may contact with technical expertise that will solve your issues. Click on the below chat image to chat with our 24×7 live help support representative now.

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